Shipping policy

Where we deliver

Microgreens delivers:

To mainland Portugal, Spain and the Balearic Islands — all products.
To Germany, Austria, Belgium, Denmark, France, Italy, the Netherlands and Luxembourg — all products except live microgreens.

Order collection at our premises is not available; we work with deliveries only.

Minimum order

The minimum order value is €12 for mainland Portugal and €30 for Spain, the Balearic Islands and the remaining European Union countries.

Delivery times and scheduling

For Portugal, Spain and the Balearic Islands: orders with payment confirmed by 2:59 p.m. (Portugal time) on the day before delivery are delivered on the date chosen by the customer. The cart includes a calendar to choose the date, up to 7 days in advance. On the day before delivery, the customer receives a shipping notification email; delivery is carried out by Nacex.

For Germany, Austria, Belgium, Denmark, France, Italy, the Netherlands and Luxembourg: orders paid by 2:00 p.m. (Portugal time) are dispatched the same day and delivered within 1 to 2 business days, by DHL/Fedex Express. For these countries it is not possible to choose a specific delivery date.

To ensure maximum freshness, each order is prepared the day before delivery — a maximum of 24 hours from harvest to delivery.

Shipping costs

Portugal:

Economy (8:30 a.m.–5:00 p.m.): €3.90
Premium (8:30 a.m.–1:00 p.m.): €4.90
Urgent (8:30 a.m.–10:30 a.m.): €9.90 — in some areas this service may be delayed by up to 1h30, so please check with us before choosing it.

Spain:

Economy (8:30 a.m.–5:00 p.m.): €9.90
Premium (8:30 a.m.–1:00 p.m.): €12.90

Balearic Islands:

Delivery on the chosen day (8:30 a.m.–5:00 p.m.): from €24.90.

Germany, Austria, Belgium, France, the Netherlands, Italy and Luxembourg:

DHL/Fedex Express (1 to 2 business days): from €18.00.

Denmark:

DHL/Fedex Express (1 to 2 business days): from 180 DKK.

Free shipping

In Portugal, orders of €39 or more have free shipping. In Spain, orders of €59 or more have free shipping. For the remaining European Union countries it is not possible to offer free shipping, due to the cost of express air transport.

Order tracking

When the order is dispatched, the customer receives an email with the Nacex, DHL or Fedex tracking number, depending on the country of delivery. Our team monitors all shipments and, at the slightest incident, contacts the customer and the carrier to expedite the delivery.

Customer responsibility

It is the customer's responsibility to ensure they are reachable and present at the indicated address on the selected delivery day and time. If the first delivery attempt fails, it may not be possible to guarantee delivery on time and in good condition. Whenever a situation arises that prevents the completion or delivery of the order under the defined conditions, the customer is contacted to find a joint solution.