FAQ
Here you will find answers to the most frequently asked questions.
We deliver all products to mainland Portugal, Spain, and the Balearic Islands.
In Germany, Austria, Belgium, Denmark, France, Italy, the Netherlands, and Luxembourg, we deliver only dehydrated flowers and preserves.
For Portugal, Spain, and the Balearic Islands:
We accept orders until 2 PM the day before delivery. However, you can place an order up to 7 days in advance by selecting the desired date in the shopping cart before finalizing the order.
If the desired date is not yet available, you will need to wait.
For Germany, Austria, Belgium, Denmark, France, Italy, the Netherlands, and Luxembourg:
Orders placed and paid for by 2 PM are shipped on the same day and delivered within 2-5 business days.
For Portugal, Spain, and the Balearic Islands:
You can and should! In the shopping cart, there is a calendar where you can choose the date you want to receive your order. The day before, you will receive a shipping notification email, and on the chosen date, Nacex will make the delivery. It is very important that you are reachable on the day of delivery to ensure nothing goes wrong.*
For Germany, Austria, Belgium, Denmark, France, Italy, the Netherlands, and Luxembourg:
At the moment, it is not possible to choose a specific delivery date for these countries. Orders are delivered within 2-5 business days after payment confirmation.
Yes, the minimum order amount is €12.
Portugal:
-Economical: Delivery on the chosen day from 8:30 AM to 5:00 PM - €3.90
-Premium: Delivery on the chosen day from 8:30 AM to 1:00 PM - €4.90
-Urgent: Delivery on the chosen day from 8:30 AM to 10:30 AM (in some areas of the country this service may be delayed by up to 1.5 hours, so you should always confirm with us first before choosing it). - €9.90
Spain:
-Economical: Delivery on the chosen day from 8:30 AM to 5:00 PM - €6.90
-Premium: Delivery on the chosen day from 8:30 AM to 1:00 PM - €7.90
-Urgent: Delivery on the chosen day from 8:30 AM to 10:30 AM (in some areas of the country this service may be delayed by up to 1.5 hours, so you should always confirm with us first before choosing it). - €15.90
Balearic Islands:
-Balearic Shipping: Delivery on the chosen day from 8:30 AM to 5:00 PM - From €19.55
France:
-Standard Shipping: Delivery in 2-5 business days - €13.90
Germany, Belgium, Netherlands, Italy, and Luxembourg:
-Standard Shipping: Delivery in 2-5 business days - €16.90
Austria and Denmark:
-Standard Shipping: Delivery in 2-5 business days - €21.90
For Portugal and Spain:
If you order €39 or more, shipping is on us!
For Germany, Austria, Belgium, Denmark, France, Italy, the Netherlands, and Luxembourg:
If you order €120 or more, shipping is on us!
We would love to meet you and show you our amazing production, but to ensure we can serve all our customers, we only operate with deliveries, so it's not possible to pick up your order.
Your order will be delivered by Nacex, according to the selected shipping method:
Portugal:
-Economical: Delivery on the chosen day from 8:30 AM to 5:00 PM - €3.90
-Premium: Delivery on the chosen day from 8:30 AM to 1:00 PM - €4.90
-Urgent: Delivery on the chosen day from 8:30 AM to 10:30 AM (in some areas of the country this service may be delayed by up to 1.5 hours, so you should always confirm with us first before choosing it). - €9.90
Spain:
-Economical: Delivery on the chosen day from 8:30 AM to 5:00 PM - €6.90
-Premium: Delivery on the chosen day from 8:30 AM to 1:00 PM - €7.90
-Urgent: Delivery on the chosen day from 8:30 AM to 10:30 AM (in some areas of the country this service may be delayed by up to 1.5 hours, so you should always confirm with us first before choosing it). - €15.90
Balearic Islands:
-Balearic Shipping: Delivery on the chosen day from 8:30 AM to 5:00 PM - From €19.55
France:
-Standard Shipping: Delivery in 2-5 business days - €13.90
Germany, Belgium, Netherlands, Italy, and Luxembourg:
-Standard Shipping: Delivery in 2-5 business days - €16.90
Austria and Denmark:
-Standard Shipping: Delivery in 2-5 business days - €21.90
No, but you don't need it! You just have to choose the delivery date, and we'll take care of the rest!
We have a team monitoring all shipments, and at the slightest issue, we will contact you and Nacex to expedite the delivery.
Don't forget to be reachable on the delivery day because if the first delivery attempt fails, we may not be able to ensure timely and proper delivery.
To ensure maximum freshness, we only prepare your order the day before delivery. This way, we guarantee a maximum of 24 hours from harvest to delivery!
*Whenever there is any situation that prevents the completion or delivery of your order under the previously defined conditions, you will be contacted to find a joint solution.
*It is your responsibility to ensure that you are reachable and present at the indicated address on the selected delivery day and time to prevent delivery failure.