Refund policy

The customer has a period of 15 (fifteen) days from the date of receipt of the order to return the ordered items if they do not fully meet their expectations, under the terms of Decree-Law No. 143/2001 and Decree-Law 82/2008 of 20/05.

In the case of product returns, microgreens.pt refunds the full value of the merchandise, except for perishable items, which cannot be returned unless they undergo changes in their organoleptic characteristics during transport.

In such cases, where the customer detects any imperfection or damage to the product, they should immediately contact Microgreens, which will quickly resolve the issue. All shipped products should be examined by the customer immediately upon receipt. If the shipping box is damaged or sealed with the carrier's tape, the receipt should be signed stating "Box damaged" or "Sealed with carrier's tape," and if possible, a photo showing the damage should be taken to activate the insurance.

If no one is at the destination address, the merchandise returns to the transport company's facilities, and the customer will be contacted to schedule a new delivery date. In this case, the customer will lose the option of return even if the product shows changes in its organoleptic characteristics, as the delivery time will be longer than expected and guaranteed by Microgreens and the carrier.

Microgreens disclaims any responsibility for any errors published on the portal due to technical anomalies. In processing your order, any price errors that may be presented on the portal will be detected. In this situation, the customer is contacted. If the product's price presented on the portal is lower, the difference is refunded. If the price is higher, the customer will be contacted and may accept or cancel the order.