Terms and conditions
The purpose of these conditions is to define the general conditions of sale, established between Microgreens and the customer, from the time of ordering to the various services provided by Microgreens, as well as the payment methods and the terms of delivery of the goods. These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this transaction between the contracting parties.
To place the order, the customer must provide personal data, his name, address, tax number, and other requested data.
To do this, you must fill in all required fields.
When placing an order, the customer expresses his knowledge and acceptance, full and complete, of the general conditions of sale, prices and description of the products included in this transaction. These general conditions of sale will be the only ones applicable between the two parties.
In compliance with Law No. 67/98, of 26 October on the Protection of Personal Data, we inform you that the processing of personal data collected on the www.microgreens.pt portal is the responsibility of Microgreens Unip Lda, headquartered at Quinta da Princesa, Estrada do Talaminho 2845-433 Amora, legal person 513612254, assuming this entire commitment to privacy and security in the processing and maintenance of each customer's personal data. Personal data is processed by computer, being transmitted to the transport companies, for the purpose of delivery, as well as to our accounting department, for the purpose of invoicing. The customer authorizes Microgreens to use their personal data provided for the purposes set forth herein.
The prices established in this virtual store, will only be valid for the day they are announced, remaining in force for the customer who orders on that date. All items presented on the site are subject to stock availability. Any order is subject to later confirmation.
In the absence of product availability, Microgreens undertakes to inform the customer, advising on a similar product or refunding the amounts spent.
Missing items may be replaced by a similar one.
Prices must be understood in euros, with taxes and fees included. The prices shown take into account the VAT applicable on the day of ordering. Any modification of the applicable VAT type will be reflected in the product prices. Prices and specifications are subject to change without notice.
Special promotions or campaigns launched on the www.microgreens.pt portal only apply to orders placed online.
Microgreens delivers to mainland Portugal, Spain and the Balearic Islands within 24 hours.
All orders placed through the store www.microgreens.pt in which the payment is not settled within the maximum period of 8 days, will be cancelled.
The customer will have two payment methods at their disposal:
1. ATM reference at the end of the order, the respective references will be provided..
2. Paypal At the end of the order, you will be redirected to the Paypal website in order to make the payment..
3. Credit/Debit Card - at the end of the order you will be redirected to the Easypay website in order to make the payment.
The entire operation of selecting the payment method to be used and entering the data inherent in the order payment process is duly protected.
DELIVERIES AND DISTRIBUTION
Any order placed and settled by 12:00 pm will be dispatched on the same day, and will be delivered whenever possible on the following business day, until 7:00 pm, from Tuesday to Friday. In case of any unforeseen events, we will contact the customer as soon as possible.
QUALITY POLICY, TRANSPORTATION AND DELIVERY OF PRODUCTS
Microgreens offers you a wide range of microgreens, edible flowers and leaves and mini vegetables and guarantees you the maximum quality of its products.
The order is prepared on the day of dispatch so that the product arrives as fresh as possible at the final destination.
Any order placed and settled by 12:00 pm will be dispatched on the same day, being delivered whenever possible on the following business day until 7:00 pm. In case of any unforeseen circumstances, we will contact the customer as soon as possible.
SATISFACTION AND RETURNS POLICY
The customer has a period of 15 (fifteen) days from the date of receipt of the order to return the ordered items, if they do not fully meet their expectations, pursuant to Decree-Law no. 143/2001 and Decree- Law 82/2008 of 05/20.
In the case of returning products, microgreens.pt refunds the entire value of the merchandise, with the exception of perishable items, which cannot be returned, except when they undergo changes in their organoleptic characteristics during transport.
In these cases, in which the customer detects any imperfection or damage to the product, they must immediately contact Microgreens, who will quickly resolve the problem. All products shipped must be examined by the Customer immediately upon receipt. If the shipping box is damaged or closed with conveyor tape, the bill must be signed writing "Damaged box" or "Closed with conveyor tape" and if possible, a photograph showing the damage should be taken, so that the safe. If in doubt, please feel free to contact us before or after ordering.
In case there is no one at the destination address, the merchandise returns to the transport company's facilities and the customer will then be contacted to schedule a new delivery date. In this case, the customer will lose the option to return even if the product presents changes in its organoleptic characteristics, since the delivery time will be longer than expected and guaranteed by Microgreens and the carrier.
Microgreens declines any responsibility for any errors published on the portal, due to technical anomalies. When processing your order, any and all price errors that may be appearing on the portal will be detected. In this situation the customer is contacted. If the price of the product shown on the portal is actually lower, the difference is returned. If the price is higher, the customer will be contacted and will be able to accept or cancel the order.
All elements of the online store www.microgreens.pt, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of Microgreens Unip Lda. Customers who have a personal portal on the Internet and who wish to place, for personal use, on their Site a simple direct link to the homepage of the www.microgreens.pt portal, must request authorization from the www.microgreens.pt. In this case, it will not be an implicit affiliation or partnership agreement. On the other hand, any hypertext link directed to the www.microgreens.pt portal and using the framing or in-line linking technique is formally prohibited. In all cases, any link, even tacitly authorized, must be removed with a simple request from www.microgreens.pt.
These general conditions of sale constitute the entire agreement between the parties concerned. If one of the clauses of these conditions becomes null and void, as a result of a legislative, normative or sentence change, this shall in no way affect its validity and respect.
DURATION OF CONDITIONS
These conditions apply throughout the duration of the services offered by www.microgreens.pt.
APPLICABLE LAW AND COMPETENCE
Microgreens is not responsible if import taxes are used in the country of purchase, and it is the customer's responsibility.
The conditions of sale presented are subject to Portuguese law. In the absence of a resolution by agreement between the parties, any dispute arising from these Sales Policies will be submitted to the Court of Seixal.