Terms of service

SALES POLICY

These terms aim to define the general conditions of sale established between Microgreens and the customer, from the moment of the order to the various services provided by Microgreens, as well as the methods of payment and the conditions of delivery of the goods. These terms govern all the steps necessary to place the order and ensure the follow-up of this transaction between the contracting parties.

REGISTRATION DETAILS

To place an order, the customer must provide personal data: name, address, tax number, and other requested details. To do so, all mandatory fields must be completed.

By placing an order, the customer acknowledges and fully and completely accepts the general conditions of sale, the prices and the description of the products covered by this transaction. These general conditions of sale shall be the only ones applicable between the two parties.

PRIVACY AND SECURITY POLICY

In compliance with the General Data Protection Regulation (Regulation (EU) 2016/679) and Law No. 58/2019 of 8 August, we inform you that the processing of the personal data collected on the www.microgreens.pt portal is the responsibility of Microgreens Unip Lda, with registered office at Quinta da Princesa, Estrada do Talaminho, 2845-433 Amora, corporate body 513612254, which undertakes a full commitment to privacy and security in the processing and maintenance of each customer's personal data. Personal data is processed electronically and transmitted to the carriers for the purpose of delivery, as well as to our accounting department for the purpose of invoicing. For more information on the processing of your data and your rights, please see our Privacy Policy.

PRICING POLICY

The prices set in this online store are valid only for the day on which they are announced, remaining in force for the customer who orders on that date. All items displayed on the site are subject to stock availability. Any order is subject to subsequent confirmation.

If a product is unavailable, Microgreens undertakes to inform the customer, recommending a similar product or refunding the amounts paid. Out-of-stock items may be replaced by a similar one.

Prices are expressed in euros, with taxes included. The prices shown take into account the VAT applicable on the day of the order. Any change in the applicable VAT rate will be reflected in the product prices. Prices and specifications are subject to change without notice.

For international orders, prices may vary according to local taxes and import duties applicable in each country. Import duties are not included in the purchase price and are the customer's responsibility.

Special promotions or campaigns launched on the www.microgreens.pt portal apply only to orders placed online.

RIGHT OF WITHDRAWAL

A customer who is a consumer — a natural person acting for purposes outside their commercial, industrial, craft or professional activity — has the right to withdraw from the contract within 14 days, without giving any reason, under Decree-Law No. 24/2014 of 14 February. The procedure, deadlines, return costs and applicable exceptions — namely perishable goods and sealed food products once opened — are set out in our Returns Policy. The right may be exercised through the contract withdrawal form available on the site.

PAYMENTS

All orders placed through the www.microgreens.pt store whose payment is not settled within a maximum of 8 days will be cancelled. Payment must be made by 2:59 p.m. (Portugal time) on the day before the delivery date, for Portugal, Spain and the Balearic Islands, or by 2:00 p.m. (Portugal time) for the remaining destinations in the European Union.

The customer has three payment methods available:

1 - Multibanco: a Multibanco reference will be generated by Easypay, which will be the name appearing as the entity.

2 - MB WAY: the customer will receive an authorisation request in the MB WAY app or their bank app to authorise the payment. After the payment request is made, there are only 3 minutes to accept it in the app. If it expires, the payment can be requested again.

3 - Visa / Mastercard: the customer may also pay by credit or debit card, Visa or Mastercard.

The entire operation of selecting the payment method and entering the data involved in the order payment process is duly protected.